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Help Desk Specialist II (TTO20-W)

Date Posted: 11/28/2017

Position Code: T020w-529

Location: Northwest Anne Arundel County, MD

Position Details:
TS/SCI with Polygraph Required!

Responsibilities: respond to service requests and queries, write and implement standard operating procedures and technical documentation, test ticket implementation, provide training for customers on use of related services and tools

• Serves as the initial point of contact, globally, for access to the Enterprise IT environment. Interacts with IT users to resolve technical issues; responds to queries and completes service requests that originate by phone, web-based portals, email or other methods. Reads, writes, and implements standard operating procedures and technical documentation.

Required IT Training and Certifications
• Two (2) years working experience in Microsoft Office applications

Associate’s Degree or Higher and 2 years
High School Diploma/GED and 4 years, or
Bachelor Degree and no experience

COMSO, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. 

Clearance Information:
TS/SCI with Polygraph Required!