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Service Desk Specialist Lvl 0-2

Date Posted: 6/12/2017

Position Code: ESOC

Location: Northwest Anne Arundel County, MD

Position Details:

TS/SCI with Polygraph Required!
· Provides first contact and Incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
· Provides polite and friendly customer service
· Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier Ill when required
· Documents Incident status and solutions in incident database tools.
· Possesses current working knowledge of computers, printers, laptops, and common windows applications
· Works through various types Tier II issues with telephone assist
· Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability

COMSO, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.


Clearance Information:
TS/SCI with Polygraph Required!