IT Systems Operations



Since 1988, COMSO has provided our customers with outstanding technical support. We've done it all: system administration, database administration, helpdesk and customer support, network management, information assurance, systems installation, configuration management, systems engineering, workflow automation, testbed support, and training.

We design, develop, implement, and maintain solutions to operational issues with server equipment software and hardware, in network nodes and operating systems, and for systems operating in the cloud.
  • Planning and installation of new or modified hardware, operating systems, and applications software  
  • Site surveys and server installation and upgrades
  • Data center and service desk support for Tiers I, II, and III
    • Tier I provides point of contact and primary support for all trouble calls, initiates and tracks all trouble tickets through resolution, performs incident management, and resolves many tickets on initial call.
    • Tier II provides specialized knowledge in a few areas and can handle many of the issues escalated by Tier I.
    • Tier III subject matter experts leverage their knowledge in the needed area and work with vendors or with the development team to resolve bugs and issues. 
  • Monitoring and measuring of system resources, including performance, capability, availability, serviceability, and recoverability
  • Installation and integration of system fixes, updates, and enhancements
  • Asset management
  • Rigorous application of information security/information assurance policies, principles, and practices
  • Troubleshooting for workstation failures within stringent time frames

Our subject matter experts have advanced knowledge and understanding of cloud services, software development, network engineering/operations, application/hardware support, voice/data transport, data landing and ingest, and IT systems as a whole.